The terms that apply when you use theonehorse.com and buy from One Horse. Written in plain English, organized so you can find what you need.
Effective: November 2025. Last updated: October 11, 2026.
These Terms and Conditions ("Terms") govern your use of theonehorse.com (the "Site") and any purchase from One Horse, LLC ("One Horse," "we," "our," or "us"). By using the Site, creating an account, or placing an order, you agree to these Terms. If you don't agree, please don't use the Site or buy from us.
Please note: these Terms include binding individual arbitration and a class-action waiver (Section 19). They affect your legal rights.
You may use the Site and buy from us only if you:
By placing an order, you certify that all of the above is true. Giving false information is a federal crime.
If you create an account, you're responsible for keeping your login private and for all activity on your account. Keep your information accurate, current and complete. We may suspend or close any account at our discretion, including for suspected fraud, unlawful activity, or a violation of these Terms.
Firearms, ammunition, suppressors and some parts and accessories are heavily regulated. You alone are responsible for knowing and following every federal, state, county and city law that applies to your purchase, possession and use.
Restricted shipping. We may refuse, cancel or refund any order when the item is restricted or prohibited by federal, state or local law at the shipping or transfer destination. This includes, as applicable, places with assault-firearm bans, feature restrictions, magazine limits, or limits on regulated trigger devices, suppressors or other NFA items. You alone are responsible for knowing and complying with the laws where you live and where the item is delivered. Our acceptance or shipment of an order is not a statement that the item is legal for you. We aren't liable for any loss resulting from a refusal or cancellation under this section. One Horse uses regulatory compliance software to help screen orders against destination restrictions, and blocks restricted orders where it can. This screening is a tool, not a guarantee: it may not catch every restriction, and you remain solely responsible for compliance.
We work to show products accurately, including descriptions, specifications, parts and images. We don't warrant that descriptions, pricing or other content are complete, current or error-free. Parts, finishes and specifications may change without notice. Colors and finishes may look different from the images because of your screen.
Payments are processed by our third-party payment gateway and processor (currently EBizCharge) and other PCI-compliant processors as applicable. By submitting payment information, you confirm you're authorized to use that payment method. We don't store full card numbers on our servers. We may verify payment and identity before shipping and cancel orders that fail verification.
Financing. Financing through Credova is available on orders of $600 or more, subject to Credova's approval and terms.
Where we ship. We ship to addresses and FFLs in the United States only, except where prohibited by law.
Adult signature. All firearms ship requiring an adult signature on delivery.
Free shipping. Shipping is free on Express rifles and pistols and on orders over $399. H1, H2 and H3 buffers don't ship free on their own.
Ship and delivery times. Any ship or delivery time shown on the Site or given to you is an estimate, not a guarantee.
Title and risk of loss. For non-firearm products, title and risk of loss pass to you when the order is delivered to the carrier. For firearms, title and risk pass when the firearm is delivered to your selected FFL. We aren't responsible for carrier delays, for delays caused by the receiving dealer or compliance review, or for events beyond our control.
All sales are final. Every product sold by One Horse is non-returnable and non-refundable, except for the two exceptions below (damaged, wrong or DOA items reported on time, and warranty claims) or where the law requires otherwise. By placing an order, you agree to this policy.
Firearms, ammunition and NFA items. Once a firearm has shipped to and/or been transferred by an FFL, it's considered used, by law and for safety, and can't be returned or refunded under any circumstances. Ammunition can't be returned, for safety reasons. NFA items can't be cancelled or refunded once the transfer or registration process has begun (see Section 4).
Cancelling an order. You can ask to cancel an order before it ships, and we'll refund your payment. Once an order ships, including to your FFL, it's all sales final; if we agree to a cancellation after shipment, the restocking fee below applies.
$60 restocking fee. A $60 restocking fee, charged per order, will be deducted from any refund when an order is cancelled or refused because:
Shipping and transfer costs aren't refunded in these cases.
Exception 1: damaged, wrong or DOA items. We'll address the following only if you report it to customerservice@theonehorse.com within 3 days of the FFL receiving the item, and before you accept the transfer:
In these cases we will, at our option, repair, replace, or issue a refund or credit after inspection. Don't accept transfer of a firearm you believe is damaged, wrong or defective: accepting the transfer completes the sale and ends this exception. No restocking fee applies to these cases.
Exception 2: warranty claims. Warranty claims are handled under Section 10. A warranty claim is a repair or replacement, not a return, and isn't a basis for a refund of the purchase price.
Chargebacks. Filing a chargeback instead of contacting us to resolve an issue is a breach of these Terms. We may dispute invalid chargebacks, recover the related costs, and suspend the accounts of customers who abuse the payment-dispute process.
One Horse warranty. One Horse-built items carry a Limited Lifetime warranty. It applies to One Horse-built items only. Products made by other manufacturers are serviced under that manufacturer's warranty. See our Warranty & RMA page for coverage and how to start a claim.
Disclaimer. Except for any express written limited warranty from us or a manufacturer, all products are sold "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all other warranties, express, implied or statutory, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, oral or written, creates a warranty not expressly stated in these Terms.
Firearms and related products are inherently dangerous and can cause serious injury or death if misused or handled improperly. You assume all risk of buying, possessing, handling, storing, transporting and using any product you buy from us. You agree to:
One Horse isn't responsible for injury, death, damage or loss resulting from the use, misuse, modification, unsafe handling or unlawful use of any product.
To the fullest extent permitted by law, One Horse and its owners, members, officers, employees and suppliers will never be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, arising from or related to the Site, these Terms or any product, under any theory of liability, even if advised that such damages were possible. Our total liability for any claim won't exceed what you paid for the specific product the claim is about. Some places don't allow certain limits, so parts of this section may not apply to you.
You agree to indemnify, defend and hold harmless One Horse and its owners, members, officers, employees and suppliers from any claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys' fees) arising from or related to your use of the Site, your purchase or use of any product, your violation of these Terms, or your violation of any law or anyone else's rights.
All Site content, including the One Horse and Ryn names, logos, marks, taglines, text, graphics, images, video and product designs, is owned by or licensed to One Horse and protected by intellectual property laws. You may not copy, reproduce, distribute or create derivative works from Site content without our prior written permission.
If you submit reviews, comments, photos or other content, you give One Horse a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce and distribute it in connection with our business. You confirm you own or have the rights to that content and that it doesn't violate any law or anyone else's rights. We may remove user content at our discretion.
You agree not to use the Site to: break any law; misrepresent your identity or eligibility; commit fraud; introduce malware or try to gain unauthorized access; scrape or harvest data; interfere with how the Site works; or buy products intending to unlawfully transfer, traffic or export them.
Products and technical data may be subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). You agree not to export, re-export or transfer any product or related technical data in violation of these laws. We don't ship controlled items internationally.
Please see our Privacy Policy, which is part of these Terms.
Please read this section carefully — it affects your legal rights.
Except for claims that may be brought in small-claims court, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product will be resolved by binding individual arbitration, administered by a recognized arbitration provider under its consumer rules, and held in or near Jackson County, Indiana, or conducted remotely where available.
Class-action waiver. You and One Horse agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
If the class-action waiver is found unenforceable, the remainder of this Section 19 will be void as to the affected claims, which will then proceed in court. Nothing in this section limits either party’s right to seek injunctive relief for intellectual-property or unauthorized-access claims.
These Terms are governed by the laws of the State of Indiana and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to Section 19, any action not subject to arbitration will be brought only in the state or federal courts in or serving Jackson County, Indiana, and you consent to their jurisdiction.
We may update these Terms from time to time. The "Last updated" date shows the latest version. We'll communicate material changes through the Site or other appropriate means. If you keep using the Site or buying products after changes take effect, you accept the updated Terms.
One Horse, LLC
200 North Front Street
Brownstown, Indiana 47220
Email: customerservice@theonehorse.com
Phone: 812-200-0305
Hours: Monday–Friday, 9:00 a.m. - 4:30 p.m.
Call 812-200-0305, Monday–Friday, 9:00 a.m. - 4:30 p.m., or email customerservice@theonehorse.com.
Your cart's empty. Here's where most people start.
Free shipping on orders $399 or more
